LESSON TERMS & CONDITIONS
Hi there, my soon to be new pupil!
I like to be 100% transparent with all my guys and gals about my few lesson T's&C's before you come for your first lesson with me, which is why you will receive them in writing twice. I will send you this link before your first lesson and I'll also give them to you in print when we meet.
Important: Signing the form on the day means you have fully read, understood and agreed with all terms and conditions, so please take just 2 minutes out of your day to read them.
1. Lesson Payments
a) All lessons must be paid for in full on the day of booking & future lessons are to be paid for in advance before they commence. This is because you're then guaranteed the time slot you want is secured and no other pupil can book it. I'm also protected from last minute cancellations.
(For example, if paying for a block booked 4 Lesson Saver Pack, payment for the next 4 Pack to be made on lesson 4 of 4, not on the day of the next lesson.)
b) I do not offer refunds. Once you have paid for lessons the payment is seen as final and is non-refundable regardless of reason because I'm a small independant teacher and not part of a big cooperative.
c) Pre-paid block booked lessons are generously discounted, so because of this and to avoid a backlog of untaken bookings they are valid for a month and a half. This simply means if there is longer than a 6 week gap between you taking your last lesson, payment is due again regardless of reason (if the gap is due to me being away or a Covid-esque lockdown of course those periods wouldn't count.)
Please note - This doesn't mean you are obliged to take all block booked lessons within 6 weeks, it just means please have no longer than a six week gap between each lesson.
Top Tip - Choosing the Pay-As-You-Go payment choice rather than block booking is probably your best option if you're initially unsure of committing to lessons or plan to have long gaps between each one.
2. Cancellation Policy
If you give me more than 48 hrs notice of a scheduled lesson cancellation, you will not be charged. If however I have less than 48 hrs notice you will still be charged in full regardless of reason.
This is because I currently have students on a waiting list due to the fact that I can't fit them in specifically for the high demand evening lessons, so please understand if a lesson is cancelled with short notice (including the day before) I am not able to fill the slot as people often have pre-made plans. This not only means other students lose out on their chance of a lesson, but I loose the lesson fee. Sad times.
Please note - I will try my best to fit you in another slot that week if I have one available for you to swap to, but this is often not posssible because my lesson slots are usually booked up weeks in advance.
3. Best Way To Inform Me Of A Cancellation
Please call or text me to let me know. Email is fine if it's more than 2-3 days before the scheduled lesson, but I might not get your message in time otherwise. I will notify you when I've received your cancellation message, if I don't, it means I haven't received it so please call me!
4. Arriving For Your First Lesson
Due to being booked back to back with students, I cannot open the door till the time of your scheduled lesson as I will still be teaching the guy or gal before you. Drop me a text to let me know you've arrived and I'll be right out on the hour or half hour of our booking.
Phew. That's the formal stuff out the way, now let's get to the fun playing guitar and making sweet music part. I really look forward to meeting you!
(P.S. Be sure to check out some of the articles handpicked especially for you from the website before you go which are listed underneath...)